iCall Suite Interactive Training Series 2022On-Demand Sessions
Below you will find the available on-demand sessions for the iCall Suite Interactive Training Series.
Session 1: Prospect Qualification & Deal-closing Demos
This session will give you the tools and structure you need to wow your customers with iCall Suite Call Analytics. This session will be of interest to account managers that are arranging analytics demos as well as those involved in delivering demos.
Session 2: Customer Experience – Managing Missed Calls
Poor call answer performance can damage an organisation’s reputation, resulting in lost customers and reduced revenues. This session will provide guidance on how iCall Suite Call Analytics can be used to analyse missed calls and minimise business impact.
Session 3: Customer Experience – Managing Busy Periods
Almost every organisation is challenged by peaks in call traffic. This session will explore how iCall Suite Call Analytics can help frontline teams to meet these challenges.
Session 4: Customer Experience – Managing Performance
Running business communications without analytics is rather like driving a car without a dashboard. In this session we examine how iCall Suite can drive better decision making and supercharge business performance.