Every missed call could mean a lost opportunity — or a lost customer.
In this 10-minute session, Ian Bevington, Product Marketing Manager at Tollring, explores how to understand, reduce, and recover from missed calls across your organisation.
Every missed call could mean a lost opportunity — or a lost customer.
In this 10-minute session, Ian Bevington, Product Marketing Manager at Tollring, explores how to understand, reduce, and recover from missed calls across your organisation.
You’ll find out:
Who should attend:
Business and IT leaders, contact centre managers, and anyone responsible for customer experience and communication performance.
Duration: 10 minutes
Takeaway: A clear, actionable framework to monitor, minimise, and recover missed calls — ensuring no customer goes unheard.
Ian Bevington,
Product Marketing Manager at Tollring
With decades of experience in communications, customer intelligence, and product marketing, Ian helps businesses turn AI insights from Microsoft Teams into real performance gains. His background spans product marketing, user experience, training, and partner enablement, with a focus on improving customer experience and reducing operational risk across sectors like healthcare and financial services. Ian’s hands-on approach to AI analytics and customer engagement makes his strategies especially actionable in today’s fast-moving digital landscape.
