Cloud Voice Call Analytics Training Series 2022On-Demand Sessions

Below you will find the available on-demand sessions for the Cloud Voice Call Analytics Training Series.

Session 1: Prospect Qualification & Deal-closing Demos

This session will help you to spot ideal Cloud Voice Call Analytics opportunities. It will be of interest to account managers that are arranging analytics demos as well as those involved in delivering demos.

Session 2: Customer Experience – Managing Missed Calls

Poor call answer performance can damage an organisation’s reputation, resulting in lost customers and reduced revenues. This session will provide guidance on how Cloud Voice Call Analytics can be used to analyse missed calls and minimise business impact.

Session 3: Customer Experience – Managing Busy Periods

Almost every organisation is challenged by peaks in call traffic. This session will explore how Cloud Voice Call Analytics can help frontline teams to meet these challenges. 

Session 4: Customer Experience – Managing Performance

Running business communications without analytics is rather like driving a car without a dashboard. In this session we examine how Cloud Voice Call Analytics can drive better decision making and supercharge business performance.

Have you registered for the next session?

​With a different topic every month, the Call Analytics Training Series gives you the knowledge you need to start selling more with call analytics. Click the button below to register for another webinar in the series, or right click and copy the link to share it with your colleagues.