Cloud Voice Call Analytics Training Series 2022On-Demand Sessions
Below you will find the available on-demand sessions for the Cloud Voice Call Analytics Training Series.
Session 1: Prospect Qualification & Deal-closing Demos
This session will help you to spot ideal Cloud Voice Call Analytics opportunities. It will be of interest to account managers that are arranging analytics demos as well as those involved in delivering demos.
Session 2: Customer Experience – Managing Missed Calls
Poor call answer performance can damage an organisation’s reputation, resulting in lost customers and reduced revenues. This session will provide guidance on how Cloud Voice Call Analytics can be used to analyse missed calls and minimise business impact.
Session 3: Customer Experience – Managing Busy Periods
Almost every organisation is challenged by peaks in call traffic. This session will explore how Cloud Voice Call Analytics can help frontline teams to meet these challenges.
Session 4: Customer Experience – Managing Performance
Running business communications without analytics is rather like driving a car without a dashboard. In this session we examine how Cloud Voice Call Analytics can drive better decision making and supercharge business performance.
Session 5: Strengthen your proposition with reporting
In this product focused session, we look at Call Analytics’ extensive reporting capability, delving into individual reports and exploring how filtering and scheduling can be used to provide insight across a business.
Session 6: Strengthen your proposition with pre-configured dashboards & wallboards
This product focused session will help you understand how to get started with preconfigured dashboards and wallboards. Access business performance insight at a user, team, and business level to improve decision making.
Session 7: Strengthen your proposition with Custom Dashboards and Wallboards
In this product focused session will show you how to create custom dashboards and wallboards for frontline staff, team leaders and managers. Include KPI tiles, graphs and data tables, as well as external news feeds and customer data to keep everyone informed.