Analytics in the Collaborative Era
Listen to the Podcast
Communications service providers are turning to analytics to differentiate and add value. Join our CEO, Tony Martino, and Cavell Group’s Head of Research Patrick Watson to understand how the analytics opportunity is evolving as market opportunities in Microsoft Teams, the contact centre and AI-driven call recording develop.
In this podcast you will learn:
- How the development of analytics has changed throughout the business communications era
- The adoption of collaboration technologies and how analytics solutions fit into this world
- How to add the right value to end customers and improve ROI with valuable insights
