Tollring launches Analytics 365 AI-Powered Recording for Microsoft Teams on Azure and AppSource Marketplaces
Tollring’s workplace analytics trio for Microsoft Teams – Call Analytics, Collaboration Analytics and Recording – are all now transactable on the Marketplaces
Uxbridge, UK – 10th June 2024: Tollring, market-leading analytics software developer, launches Analytics 365 AI-Powered Recording on the Microsoft Azure and the AppSource Marketplaces.
This powerful compliant recording on Microsoft Teams completes the Analytics 365 portfolio, offering transcription and automated AI-driven keyword, topic, sentiment and outcome analysis at scale. Organisations of all sizes can leverage their recordings to achieve a new level of insight into customer journeys, trends and behavioural patterns to drive improvements in customer experience.
Analytics 365 AI-Powered Recording is available to purchase on the marketplace at a starting price of $7 RRP per recorded user, with advanced AI functionality starting at $32 RRP per recorded user.
The trio of Analytics 365 Call Analytics, Collaboration Analytics and now AI-Powered Recording provides users with intuitive visual insights that reveal trends and patterns of behaviour across all types of communication within Microsoft Teams. With an intuitive and consistent user experience across the suite, it makes it easier than ever for managers to understand performance and productivity across every part of their business. And, with the ability to compare real-time and historical insights, organisations can understand their operational performance as well as identify new strategies and tactics to enhance customer experience and drive business performance.
Service providers and MSPs can access the combined benefits of the Analytics 365 portfolio via Microsoft’s marketplaces, their own marketplace or as an integral part of their own solution. Tollring’s analytics offers tangible differentiation within their Direct Routing and Operator Connect offerings, whilst making it easy to implement using the familiar interface of Tollring’s traditional cloud-based analytics platforms.
Tony Martino, CEO of Tollring says, “Having all three Analytics 365 applications transactable in the Azure and AppSource marketplaces is a huge enabler for our customers and partners. The Analytics 365 suite enables organisations to completely transform end-to-end customer experiences, and is very quick and easy to access. I’m particularly thrilled to be adding AI-Powered Recording to the suite, since although necessary for compliance, it unlocks new depths of insight that previously could only be extracted through manual, human interaction. Insights on customer sentiment and behaviours can now be delivered quickly and at scale.”
Matt Townend, Executive Director at Cavell Group says, “Tollring’s latest initiative to offer AI-powered call recording represents a significant step forward in the capabilities now available to their end users and channel partners.”
As organisations increasingly rely on Microsoft Teams for their internal and external communications, Tollring delivers the benefits of deep insight into this environment. Whether the challenge is wellbeing, performance, or customer experience, Analytics 365 makes it easy for leaders across all business functions to drive improvements in customer and employee experience.
Find Analytics 365 AI-Powered Recording on the Azure Marketplace and the AppSource Marketplace or find more info on Analytics 365 at https://www.analytics-365.com/