Download the Wolseley Case Study

Find out how to manage missed calls.

What’s in this Case Study?

In this case study, take a look at how monitoring missed call data can increase customer satisfaction and save money. National business statistics show that 56.7% of all missed calls never leave a message and never call back.

  • Wolseley UK tried 4 systems that were unable to deliver what they needed before finding Tollring
  • iC360 enables Wolsely to manage customer calls in real time, providing efficient day-to-day management of missed calls
  • iC360 helped transform Wolseley’s customer service, significantly improving customer satisfaction and retention

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