Tollring’s Analytics 365 on PingCo’s TCAP Platform Boosts CX for Teams
Following the partnership announcement earlier this year, PingCo and Tollring are excited to introduce the integration of Tollring’s Analytics 365 Call Analytics service within PingCo’s TCAP Service Hub. This integration allows customers to easily self-provision Analytics 365 Call Analytics directly through TCAP in just minutes, bringing enhanced analytics capabilities seamlessly into the Microsoft Teams ecosystem.
Operator’s using TCAP can benefit from this immediately. The addition of the new CX service provides a straightforward way to grow ARPU and margin on top of their existing Team’s customer base, as well as enriching their offering to help grow that base. Consistent single-pane-of-glass interfaces for provisioning and user management ensures this simplicity across all services.
Analytics 365 Call Analytics makes it easy for organisations of any size to visualise and measure business-critical call performance across Teams Phone activity. The intuitive dashboard of Analytics 365 provides multiple views and wallboards, so users can understand their call performance and improve internal staffing levels to meet customer expectations.
Hello Teams is the first operator to make use of this service. Jack Kruse, Managing director at Hello Teams, says “There’s always a degree of risk being the first to try a new product, but we were able to turn up 2 new customers, including our largest ever deployment, using a simple familiar interface.”
Dan Pearson, CEO and Founder of PingCo says, “Adding services likes Analytics 365 Call Analytics to the TCAP platform gives our partners a valuable new application to deliver to their customers. In turn, it gives end customers access to the tools and services they need to understand how they communicate on the Teams platform and insights into how to improve the overall customer experience. This is a great proof point of the benefits of the strategic alliance we established with Tollring earlier this year, and is only the first such as we’re working on adding Tollring’s AI-powered call recording next.”
Tony Martino, CEO of Tollring adds, “This collaboration marks a significant milestone for both Tollring and PingCo. By integrating our advanced analytics and recording solutions directly within TCAP, we empower service providers to elevate their Teams offerings with meaningful insights. Together, we’re enabling our partners to deliver exceptional customer experiences and drive real value across the Teams ecosystem.”