Tollring and Jola Partner to Deliver Smarter Call Analytics and Recording

With over 320 million daily active users, Microsoft Teams continues to be a leading platform for business communication. As more organisations adopt automated Direct Routing as a cost-effective and flexible alternative to Microsoft Calling Plans, the demand for deeper insights into Teams voice activity is rising; particularly as hybrid work becomes the norm.

To meet this demand, Jola has partnered with Tollring to deliver advanced call and conversation analytics, with recording, as part of its automated Direct Routing solution. This means that Jola’s partners can now offer their customers access to real-time and historical reporting, secure call recording, sentiment analysis, transcription, and keyword-based conversation insights – all within a seamlessly integrated platform.

Ben Merrills, Jola’s CTO commented, “By integrating Tollring’s Analytics 365 into our Direct Routing solution for Microsoft Teams, we can provide partners with advanced call analytics and business-critical insights. Tollring is ISO 27001 certified and GDPR compliant, offering trusted, secure data. Partners offering advanced call analytics offer market-leading insights and a competitive solution for customers.”

Craig Hoile, Head of Customer Growth at Tollring, added, “Jola’s innovative approach to Direct Routing makes it easy for partners to deliver compelling Microsoft Teams solutions to their customers. We’re proud to support this with AI-powered analytics that turn every call into a source of actionable insight, helping businesses enhance performance, protect compliance, and unlock new opportunities.”