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Support Portal Help

Please be aware that you need an account for access to support.

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• Please quote your account number and ticket reference every time you liaise with our support team.
• Please be aware that the support@tollring.com email address will no longer be monitored for new support enquiries. Instead, you will need to log on to the support website and create a request.
• Please keep your profile up to date in the support login area.

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Frequently Asked Questions

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When I register, do I use my personal email or a group email address?

We would recommend that you register with your own email address.

If you register with a group email address, everyone will need to use the same login / password. If you register with your personal email you will have your own login details and you will just see those tickets you are dealing with.

Every organisation is able to nominate managers that can see all tickets – if this is you, you can specify that you are a manager when you register for an account login.

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I do not know my desktop install key – can I still register?

If you are an end customer / user of the software, please contact the reseller that provided you with the software (if applicable).

If you are a reseller, you should be able to register without this information.

Please contact us with any questions or issues at registrations@tollring.com.

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