Tollring Expands Global Partnership with CallTower to Deliver Compliance Call Recording and AI-Powered Conversation Intelligence
We are pleased to announce that we have expanded our partnership with CallTower, for them to bring next-generation, compliance call recording and AI-enabled conversation intelligence to customers across more than 80 countries.
Our Microsoft-certified compliance call recording solution builds upon the successful rollout of our Analytics 365 Call Analytics last year, to further strengthen CallTower’s Microsoft Teams portfolio. CallTower customers now gain unified access to advanced call and conversation analytics, delivering deeper insight into customer interactions, team performance and compliance.
Tollring’s continued pace of innovation and strong focus on security underpin the expanded offering. This foundation ensures the solution can be deployed confidently across sectors with complex compliance needs, including healthcare, finance, manufacturing, retail, legal services, insurance and government sectors.
William Rubio, CRO of CallTower says, “We initially partnered with Tollring to deliver advanced call analytics, and as customer demand for compliance recording and AI-powered analytics grew, expanding the relationship was a natural next step. Our focus is on delivering technologies to drive meaningful business outcomes, and Tollring enables us to streamline our solutions and enhance productivity for our customers.
“Importantly, compliance is a major requirement for many of our customers, especially those in secure and highly regulated environments. Tollring’s security credentials and global compliance capabilities mean we can confidently support these requirements.”
Rubio adds, “Working with Tollring has been excellent. Their team has shown exceptional flexibility in supporting our go-to-market distribution channel globally. Tollring has aligned closely with this sales and marketing approach, delivering tailored packages, incentives, demo environments and extended trial periods, enabling partners to showcase the full value to end users. It is this level of collaboration that has driven significant traction.”
Tony Martino, CEO of Tollring adds, “We are delighted to be part of CallTower’s best-of-breed ecosystem. By focusing on business outcomes rather than product features alone our two companies can empower organisations to transform conversations into intelligence, boost productivity and achieve measurable growth.”
