Mitel Business Analytics
Drive Staff Performance and Maximise Customer ExperienceA Suite of Business Performance Tools in One Single Portal
Mitel Business Analytics has been designed to provide the industry’s most comprehensive portfolio of business intelligence solutions for Mitel customers.
Available for MiVoice Business and MiCloud Flex, Mitel Business Analytics integrates seamlessly to monitor inbound and outbound call activity via any device.
With remote working and a focus on customer experience on the rise, Mitel Business Analytics allows you to empower individuals and teams with dashboards, reports and wallboards to enable them to take responsibility for their own call activity performance.
Maximise Staff and Resource Productivity, Minimise Costs and Avoid Missed Opportunities
Keep teams on target and focussed on success with the ability to share group performance dashboards, team wallboards and trend reports. Best practice can be shared and teams compared using trend, call back and call journey analysis.
Mitel Business Analytics provides simple wallboards through to sophisticated and fully customizable call reporting and fully integrates with other modules such as call recording and fraud and credit management.
Why Your Customers Will Love Mitel Business Analytics
Become a Partner
Our partners include network carriers, phone manufacturers, service providers and distributors.
Brand customisation options are available for private instance partners, including multi-tier branding.