Mitel Business Analytics

Drive Staff Performance and Maximise Customer ExperienceA Suite of Business Performance Tools in One Single Portal

Mitel Business Analytics has been designed to provide the industry’s most comprehensive portfolio of business intelligence solutions for Mitel customers.

Available for MiVoice Business and MiCloud Flex, Mitel Business Analytics integrates seamlessly to monitor inbound and outbound call activity via any device.

With remote working and a focus on customer experience on the rise, Mitel Business Analytics allows you to empower individuals and teams with dashboards, reports and wallboards to enable them to take responsibility for their own call activity performance.

Powerful Analytics for a Competitive Edge

Gain an advantage over your competitors with this unique insight into your customer experience

Customisable Reporting & Integration

Simple wallboards through to fully customisable call reporting dashboards

Make Informed Business Decisions

Browse an extensive catalogue of reports to identify trends in performance

Maximise Staff and Resource Productivity, Minimise Costs and Avoid Missed Opportunities

Keep teams on target and focussed on success with the ability to share group performance dashboards, team wallboards and trend reports. Best practice can be shared and teams compared using trend, call back and call journey analysis.

Mitel Business Analytics provides simple wallboards through to sophisticated and fully customizable call reporting and fully integrates with other modules such as call recording and fraud and credit management.

Why Your Customers Will Love Mitel Business Analytics

Competitive Differentiation

Visualise Productivity

Use wallboards and KPI-led dashboards to manage customer-facing teams in real time. Improve performance with historical trend analysis and reporting.

Cutting Edge Workforce Productivity

Empower Teams

Streamline operations with dedicated workspaces to keep customer service levels high and empower customer-facing teams.

Fully Integrated Modules

Drive Customer Engagement

Monitor interactions and gain visibility of customer call journeys to understand customer experience.

Increase Customer Satisfaction

Understand Performance

Integrate analytics with call recording to make better decisions and find new efficiencies.

Increase Sales Opportunities

Apply Intelligence to Conversations

Review call statistics then take direct action.

reduce churn

Meet Business Objectives

Customise and manipulate data ready to share critical insights across the business.

Become a Partner

Our partners include network carriers, phone manufacturers, service providers and distributors.
Brand customisation options are available for private instance partners, including multi-tier branding.

For details of how to become a partner please get in touch.