iCall Suite Business Analytics

For Mitel MiVoice Business

Drive Staff Performance and Maximize Customer ExperienceA Suite of Business Performance Tools in One Single Portal

iCall Suite Business Analytics has been designed to provide the industry’s most comprehensive portfolio of business intelligence solutions for Mitel customers.

Available for MiVoice Business, iCall Suite integrates seamlessly to monitor inbound and outbound call activity via any device.

With remote working and a focus on customer experience on the rise, iCall Suite allows you to empower individuals and teams with dashboards, reports and wallboards to enable them to take responsibility for their own call activity performance.

Powerful Analytics for a Competitive Edge

Gain an advantage over your competitors with this unique insight into your customer experience

Customizable Reporting & Integration

Simple wallboards through to fully customizable call reporting dashboards

Make Informed Business Decisions

Browse an extensive catalogue of reports to identify trends in performance

Maximize Staff and Resource Productivity, Minimize Costs and Avoid Missed Opportunities

Keep teams on target and focussed on success with the ability to share group performance dashboards, team wallboards and trend reports. Best practice can be shared and teams compared using trend, call back and call journey analysis.

iCall Suite Business Analytics provides simple wallboards through to sophisticated and fully customizable call reporting and fully integrates with other modules such as call recording and fraud and credit management.

Why Your Customers Will Love iCall Suite Business Analytics

Competitive Differentiation

Visualize Productivity

Use wallboards and KPI-led dashboards to manage customer-facing teams in real time. Improve performance with historical trend analysis and reporting.

Cutting Edge Workforce Productivity

Empower Teams

Streamline operations with dedicated workspaces to keep customer service levels high and empower customer-facing teams.

Fully Integrated Modules

Drive Customer Engagement

Monitor interactions and gain visibility of customer call journeys to understand customer experience.

Increase Customer Satisfaction

Understand Performance

Integrate analytics with call recording to make better decisions and find new efficiencies.

Increase Sales Opportunities

Apply Intelligence to Conversations

Review call statistics then take direct action.

reduce churn

Meet Business Objectives

Customise and manipulate data ready to share critical insights across the business.

Book Your Demo!Speak to our team today

iCall Suite

Become a Partner

Our partners include network carriers, phone manufacturers, service providers and distributors.
Brand customisation options are available for private instance partners, including multi-tier branding.

For details of how to become a partner please get in touch.