iCall Suite Business Analytics
For Mitel MiVoice Business
Drive Staff Performance and Maximize Customer ExperienceA Suite of Business Performance Tools in One Single Portal
iCall Suite Business Analytics has been designed to provide the industry’s most comprehensive portfolio of business intelligence solutions for Mitel customers.
Available for MiVoice Business, iCall Suite integrates seamlessly to monitor inbound and outbound call activity via any device.
With remote working and a focus on customer experience on the rise, iCall Suite allows you to empower individuals and teams with dashboards, reports and wallboards to enable them to take responsibility for their own call activity performance.
Powerful Analytics for a Competitive Edge
Gain an advantage over your competitors with this unique insight into your customer experience
Customizable Reporting & Integration
Simple wallboards through to fully customizable call reporting dashboards
Make Informed Business Decisions
Browse an extensive catalogue of reports to identify trends in performance
Maximize Staff and Resource Productivity, Minimize Costs and Avoid Missed Opportunities
Keep teams on target and focussed on success with the ability to share group performance dashboards, team wallboards and trend reports. Best practice can be shared and teams compared using trend, call back and call journey analysis.
iCall Suite Business Analytics provides simple wallboards through to sophisticated and fully customizable call reporting and fully integrates with other modules such as call recording and fraud and credit management.
Why Your Customers Will Love iCall Suite Business Analytics
Visualize Productivity
Use wallboards and KPI-led dashboards to manage customer-facing teams in real time. Improve performance with historical trend analysis and reporting.
Empower Teams
Streamline operations with dedicated workspaces to keep customer service levels high and empower customer-facing teams.
Drive Customer Engagement
Monitor interactions and gain visibility of customer call journeys to understand customer experience.
Understand Performance
Integrate analytics with call recording to make better decisions and find new efficiencies.
Apply Intelligence to Conversations
Review call statistics then take direct action.
Meet Business Objectives
Customise and manipulate data ready to share critical insights across the business.
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Brand customisation options are available for private instance partners, including multi-tier branding.