iCall Suite Business Analytics for Mitel
Drive Staff Performance and Maximize Customer ExperienceA Suite of Business Performance Tools in One Single Portal
Tollring’s Business Analytics for Mitel has been designed to provide the industry’s most comprehensive portfolio of business intelligence solutions for Mitel customers.
Available for MiVoice Business, Business Analytics integrates seamlessly to monitor inbound and outbound call activity via any device. Empower your teams further by adding call recording for quality management and compliance.
With remote working and a focus on customer experience on the rise, Business Analytics for Mitel allows you to empower individuals and teams with dashboards, reports and wallboards to enable them to take responsibility for their own call activity performance.
Powerful Analytics for a Competitive Edge
Gain an advantage over your competitors with this unique insight into your customer experience
Customizable Reporting & Integration
Simple wallboards through to fully customizable call reporting dashboards
Make Informed Business Decisions
Browse an extensive catalogue of reports to identify trends in performance
Maximize Staff and Resource Productivity, Minimize Costs and Avoid Missed Opportunities
Keep teams on target and focussed on success with the ability to share group performance dashboards, team wallboards and trend reports. Best practice can be shared and teams compared using trend, call back and call journey analysis.
Business Analytics for Mitel provides simple wallboards through to sophisticated and fully customizable call reporting and fully integrates with call recording.
Why You’ll Love Business Analytics for Mitel
Visualize Productivity
Use wallboards and KPI-led dashboards to manage customer-facing teams in real time. Improve performance with historical trend analysis and reporting.
Empower Teams
Streamline operations with dedicated workspaces to keep customer service levels high and empower customer-facing teams.
Drive Customer Engagement
Monitor interactions and gain visibility of customer call journeys to understand customer experience.
Understand Performance
Integrate analytics with call recording to make better decisions and find new efficiencies.
Apply Intelligence to Conversations
Review call statistics then take direct action.
Meet Business Objectives
Customise and manipulate data ready to share critical insights across the business.
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Brand customisation options are available for private instance partners, including multi-tier branding.