.jpeg)
Tollring sees the adoption of General Data Protection Regulation (GDPR) as an evolution of data protection, rather than a revolution. GDPR specifically affects Tollring partners and customers that require us to process data from EU jurisdictions or EU citizens’ personal data processed outside the EU.
We detect key events and patterns in calls, messages, and meetings — from missed opportunities to signs of customer frustration.
Our AI goes deeper than keywords — analysing tone, sentiment, and sequence to capture meaning and intent.
Insights are transformed into actions that help you improve performance, streamline operations, and deliver standout service.
Insights are transformed into actions that help you improve performance, streamline operations, and deliver standout service.
We detect key events and patterns in calls, messages, and meetings — from missed opportunities to signs of customer frustration.
Our AI goes deeper than keywords — analysing tone, sentiment, and sequence to capture meaning and intent.
Insights are transformed into actions that help you improve performance, streamline operations, and deliver standout service.
Insights are transformed into actions that help you improve performance, streamline operations, and deliver standout service.
The preservation and protection of private data has been core to our products for over a decade and this has been recognised through our early adoption of the Data Protection Act (DPA) requirements and the acquisition of our ISO9001 and ISO27001 certifications focusing on Quality and Information Security. Please refer to our data protection policy for further details.
We will continue this focus by facilitating GDPR compliance, through security by design, without diminishing the Tollring products you enjoy today.
Tollring provides call analytics and call recording solutions that are sold via Service Provider Partners. We record calls and capture personal data as part of our service. We need to make sure that we provide the necessary tools to our customers, to enable them to meet their compliance obligations. We also need to make sure that where we, as Tollring, store call recordings and personal data, that these meet all necessary compliance and security obligations.
Businesses wishing to record data will be required to actively justify legality, by demonstrating the purpose fulfils any of six conditions:
Tollring offers efficient reliable products which maintain the regulatory environment created by GDPR. Upgrades are available across all of our solutions to provide our users with the ability to meet their GDPR compliance.
Tollring has introduced strong functionality accessible to authorised users via a new compliance centre in iCall Suite. Product enhancements do not just focus on call recording but also add benefits for our call analytics-only users. Features include:
Please note that compliance features vary across products and across deployment methods, due to the nature of technology differences.
As one lawyer put it; “If the financial cost of a breach doesn’t put you out of business, the reputational damage will.’
The new accountability principle stipulates that a Business or Entity has a responsibility to demonstrate that they comply with the principle by:
Under GDPR regulations, failure to demonstrate this could result in penalties so it is important that we as a Processor, can clearly demonstrate our processes in order that users of our products can incorporate these in their compliance procedures.
