Business Analytics for Webex Calling
Adding Value to Service Provider PortfoliosA Suite of Workforce Productivity Tools in One Single Portal
iCall Suite from Tollring has been designed for Webex Calling to provide the industry’s most comprehensive portfolio of business intelligence solutions for Cisco customers.
With remote working and a focus on customer experience on the rise, Service Providers in the Cisco ecosystem have a new opportunity to drive revenue from their call data.
Powerful Analytics for a Competitive Edge
Seamless integration, built to scale
Rapid Go-To-Market
Option to 'bake-in' analytics for higher adoption rates and increased revenue.
Flexible User Subscriptions
Choose a mix of user types to match business needs
As experts in data visualisation, call reporting and call recording, Tollring has been working with service providers in the Cisco ecosystem for years, helping them to make the most of their data, to widen their addressable market and to increase ARPU.
Tollring business analytics, built for Webex Calling, provides simple wallboards through to sophisticated and fully customisable call reporting and fully integrates with other modules such as call recording and fraud and credit management.
Users are provisioned using their login credentials to Webex Calling, then they can log into iCall Suite via a web browser. It is fully integrated with the Webex Calling platform and no third party apps are required.
Visualise Productivity
Use wallboards and KPI-led dashboards to manage customer-facing teams in real time. Improve performance with historical trend analysis and reporting.
Empower Teams
Streamline operations with dedicated workspaces to keep customer service levels high and empower customer-facing teams.
Drive Customer Engagement
Monitor interactions and gain visibility of customer call journeys to understand customer experience.
Understand Performance
Integrate analytics with call recording to make better decisions and find new efficiencies.
Apply Intelligence to Conversations
Review call recordings then take direct action.
Meet Business Objectives
Customise and manipulate data ready to share critical insights across the business.