Meet the Global Leaders in Cloud Business Analytics
Cavell Summit North America
Your Strategic Partner for Solutions that Differentiate and Add Value
Help Your Customer to Drive Performance and Maximize Customer Experience
Tollring specializes in developing powerful business analytics solutions that seamlessly integrate with cloud UC telephony and Microsoft Teams. Modular in design and proven as best-of-breed, partners can select and brand the products that suit their portfolio, to add value to propositions and achieve competitive differentiation.
Get hands on with our newest products
Join us at the event to see our newest solutions in action
Record AI: Call Recording With AI Analytics
Combining cloud call recording and artificial intelligence, Record AI analyses every conversation. Using sentiment and topic analysis to make better decisions, reduce risk and boost productivity.
Analytics 365: Analytics and Recording for Microsoft Teams
A cloud based phone call analytics service for Microsoft Teams, Analytics 365 delivers valuable insights on customer interaction and behaviour. Driving team performance, managing service levels, and maximizing revenue
Call Reporting and Wallboards
Call analytics are a proven differentiator but not just for customers – analytics add significant value to partner propositions.
Tollring analytics solutions have become best-of-breed and market-leading, following adoption by multiple service providers, telecoms manufacturers and system integrators. In addition to a suite of partner management tools, partners benefit from rapid Go-To-Market support, product localisation and multi-tier brand personalisation.
Tollring analytics deliver the right information to the right people at the right time. Our solutions are accessible 24/7 from any device, offer multi-language capability for global rollouts, scalability, ease of use and attractive user interfaces. Various deployment options are available – cloud (private or shared instance), hybrid or on-premise.
Call Recording
Call recording with analytics is a powerful proposition, strengthening your product portfolio to provide a detailed understanding of a customers’ experience or ‘journey’.
Call recording with analytics and evaluation provides instant valuable feedback for qualitative research – a process that will add value to any customer service strategy. White label your call recording proposition for competitive differentiation.
Call recording adds instant value to your product portfolio. Your customers will also see an immediate impact on their customer service strategy and can be used in conjunction with business analytics in the following ways:
- Return missed calls
- Call resolution
- Analyse call wait time
- Analyse call handling
- Streamline processes
- Link call recordings to CRM data
Collaboration Analytics
Optimise workflows, understand customer engagement, and promote staff wellbeing and motivation to increase customer experience.
Analytics 365 is a native app for Microsoft Teams, where you can focus on staff wellbeing and motivation to drive excellent customer engagement. Individuals can review their own collaboration analytics and managers can supervise multiple teams with ease.
Analytics 365 workplace analytics product features:
- Simple dashboards to share critical business insight
- Create your own dashboard view using KPIs that matter to you and share with co-workers
- Manage permissions to facilitate compliance in line with data protection policies and individual privacy requirements
Meet Us at Our Stand
Become a Partner
Our partners include network carriers, phone manufacturers, service providers and distributors.
Brand customisation options are available for private instance partners, including multi-tier branding.