Business Analytics for Cisco BroadWorks and Webex Calling
Drive Staff Performance and Maximise Customer ExperienceA Suite of Workforce Productivity Tools in One Single Portal
iCall Suite from Tollring has been designed for Cisco BroadWorks and Cisco Webex Calling to provide the industry’s most comprehensive portfolio of business intelligence solutions for Cisco customers.
With remote working and a focus on customer experience on the rise, iCall Suite allows you to empower individuals and agents with dashboards, reports and wallboards to enable them to take responsibility for their own call activity performance.
Keep teams on target and focussed on success with the ability to share group performance dashboards, team wallboards and trend reports. Best practice can be shared and teams compared using trend, call back and call journey analysis.
Tollring business analytics, built for Cisco BroadWorks and Webex Calling, provides simple wallboards through to sophisticated and fully customisable call reporting and fully integrates with other modules such as call recording and fraud and credit management.