Business Analytics for Cisco BroadWorks and Webex Calling
Drive Staff Performance and Maximise Customer ExperienceA Suite of Workforce Productivity Tools in One Single Portal
iCall Suite from Tollring has been designed for Cisco BroadWorks and Cisco Webex Calling to provide the industry’s most comprehensive portfolio of business intelligence solutions for Cisco customers.
With remote working and a focus on customer experience on the rise, iCall Suite allows you to empower individuals and agents with dashboards, reports and wallboards to enable them to take responsibility for their own call activity performance.
Powerful Analytics for a Competitive Edge
Gain an advantage over your competitors with this unique insight into your customer experience
Customisable Reporting & Integration
Simple wallboards through to fully customisable call reporting dashboards
Flexible User Subscriptions
Choose a mix of user types to match business needs
Keep teams on target and focussed on success with the ability to share group performance dashboards, team wallboards and trend reports. Best practice can be shared and teams compared using trend, call back and call journey analysis.
Tollring business analytics, built for Cisco BroadWorks and Webex Calling, provides simple wallboards through to sophisticated and fully customisable call reporting and fully integrates with other modules such as call recording and fraud and credit management.
Why You’ll Love iCall Suite for Cisco BroadWorks and Webex Calling
Visualise Productivity
Use wallboards and KPI-led dashboards to manage customer-facing teams in real time. Improve performance with historical trend analysis and reporting.
Empower Teams
Streamline operations with dedicated workspaces to keep customer service levels high and empower customer-facing teams.
Drive Customer Engagement
Monitor interactions and gain visibility of customer call journeys to understand customer experience.
Understand Performance
Integrate analytics with call recording to make better decisions and find new efficiencies.
Apply Intelligence to Conversations
Review call recordings then take direct action.
Meet Business Objectives
Customise and manipulate data ready to share critical insights across the business.
