Business Analytics for Webex Calling

Drive Staff Performance and Maximise Customer ExperienceA Suite of Workforce Productivity Tools in One Single Portal

iCall Suite from Tollring has been designed for Webex Calling to provide the industry’s most comprehensive portfolio of business intelligence solutions.

With remote working and a focus on customer experience on the rise, iCall Suite allows you to empower individuals and agents with dashboards, reports and wallboards to enable them to take responsibility for their own call activity performance.

Powerful Analytics for a Competitive Edge

Gain an advantage over your competitors with this unique insight into your customer experience

Customisable Reporting & Integration

Simple wallboards through to fully customisable call reporting dashboards

Flexible User Subscriptions

Choose a mix of user types to match business needs

Keep teams on target and focussed on success with the ability to share group performance dashboards, team wallboards and trend reports. Best practice can be shared and teams compared using trend, call back and call journey analysis.

Tollring business analytics, built for Webex Calling, provides simple wallboards through to sophisticated and fully customisable call reporting and fully integrates with other modules such as call recording and fraud and credit management.

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