Business Analytics for BroadWorks and Webex Calling

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Drive Staff Performance and Maximise Customer ExperienceA Suite of Workforce Productivity Tools in One Single Portal

iCall Suite from Tollring has been designed for BroadWorks and Webex Calling to provide the industry’s most comprehensive portfolio of business intelligence solutions.

With remote working and a focus on customer experience on the rise, iCall Suite allows you to empower individuals and agents with dashboards, reports and wallboards to enable them to take responsibility for their own call activity performance.

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Powerful Analytics for a Competitive Edge

Gain an advantage over your competitors with this unique insight into your customer experience

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Customisable Reporting & Integration

Simple wallboards through to fully customisable call reporting dashboards

Flexible User Subscriptions

Flexible User Subscriptions

Choose a mix of user types to match business needs

Keep teams on target and focussed on success with the ability to share group performance dashboards, team wallboards and trend reports. Best practice can be shared and teams compared using trend, call back and call journey analysis. 

Tollring business analytics, built for BroadWorks and Webex Calling, provides simple wallboards through to sophisticated and fully customisable call reporting and fully integrates with other modules such as call recording and fraud and credit management.

Users are added by an administrator and they can then log into iCall Suite via a web browser. It is fully integrated with the Broadworks platform and no third party apps are required.

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Why You’ll Love iCall Suite for BroadWorks and Webex Calling

Competitive Differentiation

Visualise Productivity

Use wallboards and KPI-led dashboards to manage customer-facing teams in real time. Improve performance with historical trend analysis and reporting.

Cutting Edge Workforce Productivity

Empower Teams

Streamline operations with dedicated workspaces to keep customer service levels high and empower customer-facing teams.

Fully Integrated Modules

Drive Customer Engagement

Monitor interactions and gain visibility of customer call journeys to understand customer experience.

Increase Customer Satisfaction

Understand Performance

Integrate analytics with call recording to make better decisions and find new efficiencies.

Increase Sales Opportunities

Apply Intelligence to Conversations

Review call recordings then take direct action.

reduce churn

Meet Business Objectives

Customise and manipulate data ready to share critical insights across the business.

Request a 10 Minute Demo!Book a meeting to discuss your requirement

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