Drive Staff Performance and Maximise Customer ExperienceA Suite of Workforce Productivity Tools in One Single Portal
Keep teams on target and focussed on success with the ability to share group performance dashboards, team wallboards and trend reports. Best practice can be shared and teams compared using trend, call back and call journey analysis.
Tollring business analytics, built for BroadWorks and Webex Calling, provides simple wallboards through to sophisticated and fully customisable call reporting and fully integrates with other modules such as call recording and fraud and credit management.
Users are added by an administrator and they can then log into iCall Suite via a web browser. It is fully integrated with the Broadworks platform and no third party apps are required.