Workforce Productivity for BroadWorks 


iCall Suite Revolutionizes Workforce Productivity on BroadWorksComprehensive Tools in One Single Portal

iCall Suite from Tollring has been designed for BroadWorks, providing one single portal for complete business analytics and fraud protection. Protect your platform and your customers from fraud, and gain a powerful add-on to your existing UC services:

  • One suite of analytics products with a familiar look and feel
  • Low cost of ownership; easy to support and simplified pre-sales training effort
  • Build it your way
  • Drive customer loyalty and create ‘lock-in’
  • Highly demonstrable and compelling customer proposition
  • White-labelled offering to promote your brand
  • Seamless auto-provisioning with tight integration at platform level – reduces overall support and training costs
  • Option to ‘bake-in’ business analytics for higher adoption rates and increased revenue opportunity
  • Rapid go-to-market proposition
  • Strong, aggressive roadmap. Stay ahead of the competition!

Tollring was awarded the prestigious BroadSoft Xtended incubator program award to recognize its work in developing comprehensive workforce productivity tools for BroadWorks deployments.

Why Tollring?

Your sales team will love demonstrating it to prospects

Your marketing team will love having something interesting and high value to build into your customer offerings

Your FD/CFO will love the incremental revenues and margins business analytics brings

Your Fraud and Revenue Assurance team will have peace of mind

Most importantly, your customers will be locked in and loyal, protecting revenues and margins

Call Analytics and Wallboards

Gain business insight with ‘at a glance’ dashboards, live wallboards and detailed real-time and historical call reporting.

Contact Centre Analytics

Real-time reporting on queues, group performance and agents presented on visual dashboards and wallboards.

Call Recording

Fully integrated call recording and playback, with optional call evaluation, playback permissions and quality monitoring.

Fraud and Credit Management

A powerful competitive differentiation for your portfolio, providing fraud detection, ‘spot and block’ protection and credit management.

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