Workforce Productivity for BroadSoft
iCall Suite Revolutionizes Workforce Productivity on BroadSoftComprehensive Tools in One Single Portal
iCall Suite from Tollring has been designed for BroadSoft, providing one single portal for complete business analytics and fraud protection. Protect your platform and your customers from fraud, and gain a powerful add-on to your existing UC services:
- One suite of analytics products with a familiar look and feel
- Low cost of ownership; easy to support and simplified pre-sales training effort
- Build it your way
- Drive customer loyalty and create ‘lock-in’
- Highly demonstrable and compelling customer proposition
- White-labelled offering to promote your brand
- Seamless auto-provisioning with tight integration at platform level – reduces overall support and training costs
- Option to ‘bake-in’ business analytics for higher adoption rates and increased revenue opportunity
- Rapid go-to-market proposition
- Strong, aggressive roadmap. Stay ahead of the competition!
Tollring was awarded the prestigious BroadSoft Xtended incubator program award to recognize its work in developing comprehensive workforce productivity tools for BroadWorks deployments.
Call Analytics and Wallboards
Gain business insight with ‘at a glance’ dashboards, live wallboards and detailed real-time and historical call reporting.
Contact Centre Analytics
Real-time reporting on queues, group performance and agents presented on visual dashboards and wallboards.
Fully integrated call recording and playback, with optional call evaluation, playback permissions and quality monitoring.
Fraud and Credit Management
A powerful competitive differentiation for your portfolio, providing fraud detection, ‘spot and block’ protection and credit management.