AI in Action:
Tap Into Customer Intelligence From Your Microsoft Teams Conversations
Watch the Webinar On Demand
Details
Every customer conversation holds value — if you know where to look.
Enroll in the Tollring and Microsoft for a webinar that will show you how AI-powered analytics for Microsoft Teams helps you make smarter decisions, deliver standout customer experiences, manage risk, and stay ahead of the competition.
We’ll cover:
- How Microsoft is paving the way for a new era of customer experience
- Why Tollring’s Analytics 365 suite makes gaining insight from Teams conversations easy, actionable, and scalable
- What you can do to start taking advantage of these technologies and making a difference, today.
Speakers
A dynamic leader in tech, Apay drives digital transformation through cloud and AI as Director of Partner Sales at Microsoft UK. Recognized as ‘Cloud Visionary of the Year’ by the Cloud Industry Forum, he brings deep expertise in AI and cloud solutions across UK & EMEA. Apay champions diversity as Microsoft’s Executive Sponsor for the Technology Community for Racial Equality (TC4RE) and a trustee for Potential Mentoring, supporting disadvantaged youth. His strategic insights and passion for tech’s positive impact make him a powerful voice on AI-driven customer intelligence.
With decades of experience in communications, customer intelligence, and product marketing, Ian helps businesses turn AI insights from Microsoft Teams into real performance gains. His background spans product marketing, user experience, training, and partner enablement, with a focus on improving customer experience and reducing operational risk across sectors like healthcare and financial services. Ian’s hands-on approach to AI analytics and customer engagement makes his strategies especially actionable in today’s fast-moving digital landscape.
Specializes in SaaS, UCaaS, and collaboration technologies, helping businesses unlock actionable customer intelligence from Microsoft Teams. With strong experience in business development, channel enablement, and unified communications, brings practical insights into how organizations can connect users, enrich communication strategies, and turn AI-driven data into real-world results.
