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What’s in this Case Study?
In this case study, discover how a leading UK business IT and telecommunications company has been using Tollring’s iCall Suite call analytics and call recording service to help streamline all areas of call handling.
- An IT Reseller wanted to gain new business and improve profitability alongside improving customer experience
- iCall Suite was able to provide data and call recordings, enabling the IT Reseller to manage the performance of over 30 telemarketers
- iCall Suite has enabled them to deliver a high performance team, and get the best out of every individual.
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