Understanding how Teams is used, and the effect this has on how their people work is becoming a key priority.
Analytics provides answers, but we’re not limited to simply looking at technical data like insight into usage and quality of calls. With the right analytics solution, business can understand the current picture of how Teams is used throughout their organisation, analyse it, customise their view and identify key drivers for change in line with their business priorities, and then use data-driven decision making to make impactful improvements to the way they work.
Tollring have addressed this issue and created a native app for Microsoft Teams – called Analytics 365.
Accessible from within Microsoft Teams, it’s the easiest way to understand your people and your customers via Microsoft Teams, focusing on the three key areas for success that businesses are asking for: collaboration, wellbeing and customer experience.
Analytics 365 is now in pre-release, and we’re offering service providers the chance to use it for free until 1st September 2021