Tag: Unified Communications

The Future of Analytics in Call and Contact Centers: Innovations and Insights

Hilary Oliver, Chief Marketing and Experience Officer at Tollring says: Advancements in Call and Contact Center Solutions: Current Capabilities and Future Innovations The channel is going to see a fast acceleration of AI applications being integrated into call and contact centre operations.  These applications won’t replace agents but will greatly assist call centre teams to...Read More

Unlocking the Recipe for Thriving Partnerships in the Channel Industry

Six Essential Ingredients for Vendor Success To find the right partners, channel companies need to be clear on what they want from an ideal relationship. The most successful partnerships are those where both parties bring an equal commitment to the relationship, have a shared understanding of their strategy and goals, and what they need to…

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the-future-of-telephony

Future of Telephony

How will the upcoming copper switch off change the telephony landscape in the UK? Like the pandemic, the switch off is going to change the telecom landscape significantly. It will be another catalyst to introduce some fantastic new services that are only available in the cloud, and it will generate another shift of momentum. The…

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Data-Driven Success: Channel Companies Revolutionize Customer Experience with Analytics

Data-Driven Success: Channel Companies Revolutionize Customer Experience with Analytics

Data-Driven Success: Enhancing Customer Experiences in Channel Companies Understanding customer experience by capturing and analysing data throughout their journey of interactions is a key focus for many channel partners and their customers because every lost interaction has the potential to negatively impact revenues. Furthermore, as we are all aware, acquiring a new customer can cost…

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Analytics 365 is now available on Microsoft Azure Marketplace

Analytics 365 Now Available in the Microsoft Azure Marketplace

Uxbridge, UK – 03 March 2023 – Tollring, market leading analytics software developer, today announced the availability of Analytics 365 for Microsoft Teams in the Microsoft Azure online marketplace that provides applications and services for use on Azure and in the AppSource transactable online store, where Microsoft Teams users can find certified apps for Teams….

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Tollring Empowers Mitel Customers with New Call Recording Insights

Uxbridge, UK – 5 January 2023: Tollring launches new cloud call recording and evaluation in iCall Suite Business Analytics for Mitel MiVoice Business, to improve customer experience and support compliance. Uniquely integrating call analytics with call recording, iCall Suite Business Analytics takes customer experience to a new level. This powerful combination offers predictive intelligence based...Read More