Tag: Unified Communications and Contact Centers

Gaining Advantage in the Contact Centre Market

A Dive into the Reseller/MSP Landscape Reveals Only 2.5% Identify as Contact Centre Providers in Recent Survey Selling contact centres as a service, particularly across informal contact centres, is challenging since not only do end customer requirements vary considerably, but CCaaS solutions are made up of multiple components often requiring engagement with multiple vendors. Resourcing...Read More