With the GDPR deadline looming on 25th May 2018, businesses need to understand their role as a processor or controller of data under the terms of the new regulation, to appreciate how it affects them. Channel partners will need to rely on suppliers like Tollring to inform them on how their solutions facilitate GDPR compliance….
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Making big data work for SMEs is about improving profitability, retaining customers and achieving an edge in the highly competitive SME market. Improvements in Customer Service and the ‘Customer Experience’ is therefore the biggest selling point of Big Data and should be the primary focus when presenting the concept to customers. Make it visual –…
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Disruption is part of the natural evolution of technology. Disruptive technologies or services are generally innovative or ground breaking. It sounds negative but is in fact positive and great for those new in a market. Disruption is happening everywhere. We don’t always think of things as being disruptive because they’ve led to good changes. When…
Read MoreIt is estimated that the UK call recording and quality monitoring market today is worth in the region of £2.0 billion according to industry estimates from two separate analysts Frost and Sullivan and Data Monitor. Frost & Sullivan forecasts that hosted agent performance optimisation (APO), which includes call recording, customer interaction analytics, performance and quality…
Read MoreThe demand for call recording continues to grow amongst SMEs. Not only has the cost reduced, but more and more businesses recognise value far beyond the regulatory protection call recording provides, as they discover that the mining of these calls reveals invaluable customer insight. Monitoring call quality and staff performance, resolving “who said what” disputes,…
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