Tag: Real-Time Analytics

Collaboration Across the Channel to Combat Telecoms Fraud

The telecoms industry has a collective responsibility to combat telecoms fraud, with its monetary damages currently estimated to be more than double that of credit card fraud.  Not only can fraud put considerable strain on relationships across the supply chain, it can ruin customer confidence, increase churn and result in bad debt. One of the…

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BT Wholesale Enhances Security in the Fight Against Fraud

Tollring eBook: Combat Telecoms Fraud, Don’t Just Cap It – Kill it! ​BT has gone live with Tollring’s new real-time Credit and Fraud Management System (CFMS) on its Wholesale Hosted Centrex (WHC) platform. The cloud-based CFMS has been delivered in BT Wholesale’s data centre to provide comprehensive real-time fraud detection and protection of the hosted…

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Call Analytics and the Customer Experience Go Hand-in-Hand, Adding Value to Resellers and Their Customers

  Understanding the ‘customer experience’ is increasingly seen as the key to competitive advantage.  Creating a good customer experience is all about knowing what the customer wants and how the customer wants to obtain it.Although there are now many channels through which customers can engage with a business, the telephone remains the preferred method for…

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Tollring launches iCall Suite 2016 for improved customer management 

Tollring launches iCall Suite 2016, a fully integrated multi-tenant call analytics and call recording service for powerful data visualisation and fraud detection.  Organisations can monitor business-critical call metrics by accessing real-time reports, intuitive dashboards, visual wallboards and call recordings via live tiles that are optimised for mobile devices. Channel partners such as BT, Mitel and…

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The Future of Call Management for the Channel

Today call management applications are deployed either as on-premise, hybrid or cloud solutions.  From June, Tollring is launching the latest iteration of iCall Suite call analytics and recording as one single solution deployed in the cloud, as a hybrid model or on-premise, accessible on any device.  This will cover all of our channel needs as…

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Selling Informal Call Centres

A Guide to Approaching Customers That Need to Monitor Calls but Do Not Have a Dedicated Call Centre ​The Informal Call Centre Proposition Often, many businesses do not appreciate that they have an informal contact centre, yet most will agree that more effective customer interactions are essential to their business. Resellers need to demonstrate how…

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