Tag: Real-Time Analytics

Overcoming Challenges and Embracing Opportunities in the Channel

The Biggest Challenges Facing Sellers in the Channel In today’s crowded market, resellers often struggle to differentiate themselves, both in terms of their technology offerings and their approach to sales. This competitive environment frequently results in a race to the bottom, as resellers feel compelled to compete on price rather than on the value they…

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Tollring’s Analytics 365 on PingCo’s TCAP Platform Boosts CX for Teams 

Following the partnership announcement earlier this year, PingCo and Tollring are excited to introduce the integration of Tollring’s Analytics 365 Call Analytics service within PingCo’s TCAP Service Hub. This integration allows customers to easily self-provision Analytics 365 Call Analytics directly through TCAP in just minutes, bringing enhanced analytics capabilities seamlessly into the Microsoft Teams ecosystem….

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IP CoSell Eligble

Tollring Achieves Microsoft Azure IP Co-Sell Eligibility Status Across its Full Analytics 365 Portfolio

Tollring is proud to announce that all three of our SaaS Analytics 365 solutions for Microsoft Teams – Call Analytics, Call Recording with AI Analytics and Collaboration Analytics – have attained Microsoft Azure IP Co-Sell Eligibility status. This valuable qualification enables Tollring’s Analytics 365 Suite to add value to end customers whilst reducing their Microsoft Azure…

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The Future of Call and Contact Centres: Key Capabilities and Market Opportunities

Insights From Greg Easton, Head of Business Development at Tollring Core Features and Capabilities for Modern Call and Contact Centre Solutions Self-service, personalisation, and automation have become essential components of modern call and contact centre solutions, benefiting both customers and employees. These features empower customers to handle various actions independently while enabling staff to automate repetitive…

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Tony Martino Tollring

Tollring Unveils New Brand Identity to Reinforce its Commitment to Gen AI Strategy

Uxbridge, UK – 21st November 2024: Tollring, global leaders in  AI-powered communications analytics, recording and fraud protection solutions, is thrilled to announce the launch of its new brand identity. The revamped brand reflects the company’s position as a leader in next generation cloud-based solutions and Gen AI technologies. The brand aligns Tollring with its new alliance…

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Adding Value With Microsoft

Unlocking Lucrative Opportunities: Microsoft Teams' Potential for Resellers and MSPs Microsoft Teams is the fastest-growing business application in Microsoft’s history, now with over 300 million monthly active users in over 500,000 organisations, so the target audience is huge and expanding.  It’s a rapidly developing market that cannot be ignored by any channel leader. Our strategic...Read More