Tag: Real-Time Analytics
Bringing Detailed Analytics into the Microsoft Teams Ecosystem
Why should partners be investing in the Teams ecosystem? There are now nearly 300 million users dependent on Microsoft Teams – and the channel opportunity is to add value. There are many third-party applications and the channel should do their research to identify the apps most relevant to their target audience and the ones that…
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Understanding Hybrid Workers with Microsoft Teams
Organisations are currently experimenting with their hybrid working arrangements, trying to discover the set-up that suits them best. Managers are looking for ways to both guide and trust their people who are split between home and office. And the workers are trying to adapt to new strategies of hot desking and planning commutes whilst showing…
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All Change: Customer Expectations for Call Centres in a Hybrid Working World
Tollring’s Global Head of Sales, Andy Bannister, reflects on new dynamics in the call centre industry. Meeting expectations in times of change Customers expect their interactions with a businesses’ call and contact centre to be seamless regardless of whether it’s a large multinational or a mid-sized or smaller enterprise. Outside of the big traditional contact…
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iCall Suite analytics for Webex Calling live on the Webex App Hub
Uxbridge, UK – 8th November 2021: Tollring’s iCall Suite call analytics solution has been validated and approved by Webex, and has now launched on the Webex App Hub. The seamless integration of iCall Suite with Webex Calling widens the market opportunity for Tollring and its partners and gives hybrid workers fast and easy access to…
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Tollring announces major upgrade to iCall Suite Call Analytics
New version focuses on customer experience, delivering in-depth call journey insights, sentiment analysis and live call management for team productivity Uxbridge, UK – 28th September 2021: Tollring has released a major upgrade to its iCall Suite cloud call reporting solution, giving customer-facing teams the ability to improve their customer call journeys, to drive better decision-making…
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