10 ways that a business can improve customer interactions through better use of their phones Inbound and outbound calls can be monitored using call management solutions that not only enable clients to deliver a quantifiable return on any telecoms investment, but are also proven to drive excellence in customer service. In the past such solutions were…
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Award-winning BroadSoft app iCS insight delivers powerful call data visualisation accessible from any device. iCS insight has been recognised by BroadSoft as an innovative application that extends the power of BroadSoft’s unified communications services. The app delivers cutting edge telecommunications data analytics & visualisation to enhance business productivity. The BroadSoft Xtended Incubator Program is a…
Read MoreBy Tony Martino, Managing Director, Tollring The impact of the Cloud Traditionally, technology contracts involved hardware, software, services, integration and education. When the customer signed a contract they agreed to take on the cost and complexity associated with the capabilities of the deal, thus taking all the risk. The return on investment was expected to…
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Tollring selected as call reporting and analytics partner for Daisy Wholesale’s HVX offering Daisy Wholesale has collaborated with Tollring to enhance its Hosted Voice Exchange (HVX) offering with cutting-edge telecoms data analytics and visualisation to enhance business productivity.Tollring is providing white-labelled call reporting that seamlessly integrates with the HVX cloud telephony platform, to enable customer-facing…
Read MoreAdding margin-rich solutions to the offering not only adds value to the sale and differentiates one reseller over another, but most importantly increases revenue. Simon Whatley from Tollring believes that “resellers are missing out on a huge opportunity by selling call management only when requested. Our most successful resellers are those that sell 100% of…
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Tollring is delighted to announce its success last night at the prestigious IT Europa European IT and Software Excellence Awards 2014. Tollring successfully defended its 2013 title in the ISV category Big Data, Business Intelligence and Analytics Solution of the Year.Tollring is proud to have been nominated as triple finalist and announced winner of the…
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