Tollring delivers contact centre (CC) analytics alongside business call analytics to provide a holistic view of the business environment. Over the last few years, Tollring has been working with technology partners such as Mitel, BroadSoft, Ericsson-LG and Samsung who want to deliver a richer CC solution. These companies are embedding our analytics into their systems…
Read MoreAccording to a recent report from technology research firm Frost & Sullivan, hosted IP telephony and unified communications and collaboration (UCC) have reached mass adoption, as organisations increasingly turn to cloud infrastructure. Both small and larger organisations are driving this phenomenal growth in IP telephony as they use it to boost productivity, enhance flexibility and…
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Tollring is launching the latest modules of iCall Suite (iCS) telecoms data analytics & visualization at BroadSoft Connections 2015: Define The Future. iCS version 2.1 delivers powerful call recording, flexible storage and multi-site analytics, accessible from all smart devices. New fraud protection detects anomalies in call activity immediately and iCS Contact provides enhanced contact centre…
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The call management applications of today deliver valuable insight into a customer’s experience through detailed real-time call analytics, such as: Unreturned missed call reporting, which should be at the heart of any customer service strategy for improved customer satisfaction and retention. Such reporting has become more sophisticated, even enabling businesses to identify which calls were…
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What is an informal contact centre? At Tollring, we perceive the informal contact centre SME space to be in the range of 5-30 seats (across multiple departments / contact points), a size rarely spoken about when discussing contact centre management, even though a huge number of businesses fit into this category – a huge untapped…
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Tollring’s iCall Suite (iCS) Online business productivity tool will further enhance Mitel’s MiCloud suite of cloud ready solutions for MiVoice, MiCollab and MiContactCenter with cutting-edge cloud call analytics and data visualisation tools. iCS Online integrates seamlessly with the Mitel MiCloud Enterprise Unified Communications as a Service (UCaaS) solution and enables businesses of all sizes to…
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