Tag: Microsoft Teams Integration

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James Sharrattin call analytics, Call Management, Call Recording, Microsoft Teams, Service Providers, teams phone, Third-Party Vendors

March 11, 2025

Adding Value with Microsoft: Opportunities and Best Practices for Resellers and MSPs

Big Opportunities for Resellers and MSPs Around Microsoft Products The big opportunities for resellers and MSPs around Microsoft products lie in adding value and differentiating their overall offering. Adding value to Microsoft Teams with Teams Phone and applications such as call analytics, recording, and voice analytics enables customers to enhance productivity and efficiency and maximise…

Anne Woollettin Analytics, call analytics, Call Management, Call Recording, Customer Experience (CX), Service Providers, Unified Communications

February 9, 2024

Gaining Advantage in the Contact Centre Market

A Dive into the Reseller/MSP Landscape Reveals Only 2.5% Identify as Contact Centre Providers in Recent Survey Selling contact centres as a service, particularly across informal contact centres, is challenging since not only do end customer requirements vary considerably, but CCaaS solutions are made up of multiple components often requiring engagement with multiple vendors. Resourcing...Read More