Tag: Hybrid

The future of Call Management

The Evolution of Call Management

Call management software has evolved far beyond the call loggers of old, with the market continually evolving. The development of communications management over the last three years has been phenomenal and is now so much more than call logging or call management. Communications management has taken on a completely different look today compared to five…

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Tollring launches iCall Suite 2016 for improved customer management 

Tollring launches iCall Suite 2016, a fully integrated multi-tenant call analytics and call recording service for powerful data visualisation and fraud detection.  Organisations can monitor business-critical call metrics by accessing real-time reports, intuitive dashboards, visual wallboards and call recordings via live tiles that are optimised for mobile devices. Channel partners such as BT, Mitel and…

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The Future of Call Management for the Channel

Today call management applications are deployed either as on-premise, hybrid or cloud solutions.  From June, Tollring is launching the latest iteration of iCall Suite call analytics and recording as one single solution deployed in the cloud, as a hybrid model or on-premise, accessible on any device.  This will cover all of our channel needs as…

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Selling Informal Call Centres

A Guide to Approaching Customers That Need to Monitor Calls but Do Not Have a Dedicated Call Centre ​The Informal Call Centre Proposition Often, many businesses do not appreciate that they have an informal contact centre, yet most will agree that more effective customer interactions are essential to their business. Resellers need to demonstrate how…

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The Key to Hybrid Cloud

Carl Boraman – Commercial Director Hybrid Cloud is incredibly important since it enables companies to transition into the cloud.  As a disruptive rather than destructive technology, it allows organisations to experiment and to build cloud services on to their existing services.  This is particularly important for larger private and public sector organisations with extensive data…

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