The call management applications of today deliver valuable insight into a customer’s experience through detailed real-time call analytics, such as: Unreturned missed call reporting, which should be at the heart of any customer service strategy for improved customer satisfaction and retention. Such reporting has become more sophisticated, even enabling businesses to identify which calls were…
Read More10 ways that a business can improve customer interactions through better use of their phones Inbound and outbound calls can be monitored using call management solutions that not only enable clients to deliver a quantifiable return on any telecoms investment, but are also proven to drive excellence in customer service. In the past such solutions were…
Read MoreBy Tony Martino, Managing Director, Tollring The impact of the Cloud Traditionally, technology contracts involved hardware, software, services, integration and education. When the customer signed a contract they agreed to take on the cost and complexity associated with the capabilities of the deal, thus taking all the risk. The return on investment was expected to…
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