Bridging the Gap – UCaaS Meets CCaaS For businesses focussed on delivering great customer engagement, cloud-based contact centre features are an excellent enhancement to any unified communications solution. Managers and their teams gain access to a wide range of contact centre capabilities to fully understand the customer experience. Of course, call centre capabilities are not…
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The CCaaS Market Opportunity – Just for Large Contact Centres? The exciting thing about Contact Centre as a Service is it makes call centre functionality accessible and affordable to all types of organisations. It is particularly beneficial to mid-market organisations with around 150 to 350 employees. This size of business tends to have multiple customer-facing…
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The Importance of Customer Experience in 2020 In a year where businesses have had to operate at the mercy of a changing environment and disruptive policies, CX represents a welcome opportunity to invest in something that’s more (but not completely!) within their control. The trend for investing in CX is as strong as ever –…
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Uxbridge, UK – 19 November 2020: CallConnect GP, the intelligent telephone answering system from Tollring in partnership with Metier Integration Services, has launched its integration with iCall Suite cloud call recording. The integration enables healthcare professionals to seamlessly record calls, to adhere to compliance and access call recordings from within patients’ records on their clinical system. CallConnect GP (formerly Patient Connect) provides a valuable link between the clinical system and an existing telephone system, integrating telephone and computer capability to free up valuable resources and save time and money whilst reducing the risk of human error. iCall Suite call…
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Uxbridge, UK – 1st October 2020: Stupers, a leading distributor of Panasonic in Benelux, has partnered with Tollring, a global leader in call analytics and call recording services. The new partnership addresses the increase in demand for conversation analysis and call recording solutions, driven partly by the rise of employees working remotely in the Benelux….
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Customer experience has taken on a new level of significance since the global downturn in the economy triggered by the COVID-19 pandemic, and worldwide introduction of remote working. Uncertainty has touched every business, on every continent, resulting in a focus on customer experience being more important than ever. Customer retention is driven by customer experience,…
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