Tag: Customer Service

Take control of your customers’ journey:  10 ways that a business can improve customer interactions through better use of their phones

10 ways that a business can improve customer interactions through better use of their phones Inbound and outbound calls can be monitored using call management solutions that not only enable clients to deliver a quantifiable return on any telecoms investment, but are also proven to drive excellence in customer service.  In the past such solutions were…

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The rise of call recording in conjunction with analytics to achieve excellence in customer service

It is estimated that the UK call recording and quality monitoring market today is worth in the region of £2.0 billion according to industry estimates from two separate analysts Frost and Sullivan and Data Monitor. Frost & Sullivan forecasts that hosted agent performance optimisation (APO), which includes call recording, customer interaction analytics, performance and quality…

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2015 Call Recording Trends

The demand for call recording continues to grow amongst SMEs.  Not only has the cost reduced, but more and more businesses recognise value far beyond the regulatory protection call recording provides, as they discover that the mining of these calls reveals invaluable customer insight.  Monitoring call quality and staff performance, resolving “who said what” disputes,…

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Daisy Wholesale Partners Tollring

Daisy Wholesale selects Tollring as call reporting and analytics partner for HVX offering

Tollring selected as call reporting and analytics partner for Daisy Wholesale’s HVX offering Daisy Wholesale has collaborated with Tollring to enhance its Hosted Voice Exchange (HVX) offering with cutting-edge telecoms data analytics and visualisation to enhance business productivity.Tollring is providing white-labelled call reporting that seamlessly integrates with the HVX cloud telephony platform, to enable customer-facing…

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