Tag: Customer Journey

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Webex Partnership
 adminin Analytics, Call Recording, Company News, Data Analysis, Unified Communications
December 3, 2020

Tollring Launches iCall Suite Analytics for Cisco Webex Calling at WebexOne

Uxbridge, UK – 3 December 2020: Tollring, leaders in business analytics and call recording globally, launches its iCall Suite call reporting solution for Cisco’s Webex Calling platform. Tollring analytics deliver business critical customer interaction data to help organisations improve staff productivity at every customer touchpoint to maximise customer experience.  Channel providers can now benefit from iCall Suite analytics on Webex Calling to help their customers to better understand team performance and end-customer journeys through detailed reporting, wallboards and dashboards.  Tollring’s simple, flexible and scalable licensing model enables end users to subscribe to the features they need in their business, meeting the needs of every size or type of…

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Tony Martino Tollring
 adminin Analytics, Call Recording, Company News, Customer Experience (CX), Data Analysis, iCall Suite
October 6, 2020

Tollring Launches New Contact Centre Solution for Mid-Market

Uxbridge, UK – 6th October 2020: Tollring, leaders in Call Analytics and Call Recording solutions, has launched its new iCall Suite contact centre solution on the Cisco BroadWorks Cloud Calling platform. Optimised for customer-facing teams in the mid-market, it introduces new supervisor and agent consoles for call centre agent management, call control, team analytics and…

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 adminin Analytics, Call Recording, Company News, Customer Experience (CX), Data Analysis, iCall Suite, Unified Communications
October 1, 2020

Stupers, Distributor of Panasonic in the Benelux, Signs Partnership with Tollring

Uxbridge, UK – 1st October 2020: Stupers, a leading distributor of Panasonic in Benelux, has partnered with Tollring, a global leader in call analytics and call recording services. The new partnership addresses the increase in demand for conversation analysis and call recording solutions, driven partly by the rise of employees working remotely in the Benelux….

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 adminin Customer Experience (CX), Data Analysis, Service Providers, Unified Communications
July 14, 2020

What are the Main Drivers Behind UC in the Contact Centre?

A key driver behind UC in the contact centre is to improve information flow and collaboration between teams. This is essential to deliver excellent customer experience, and the contact centre is a prime example of where fluid and open collaboration pays dividends. One of the well-established metrics for contact centre performance is first contact resolution….

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 adminin Analytics, Cloud, Customer Experience (CX), Data Analysis, Support, Unified Communications
June 30, 2020

Leveraging Analytics to Deliver Excellent Customer Experience in Uncertain Times

Customer experience has taken on a new level of significance since the global downturn in the economy triggered by the COVID-19 pandemic, and worldwide introduction of remote working. Uncertainty has touched every business, on every continent, resulting in a focus on customer experience being more important than ever. Customer retention is driven by customer experience,…

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 adminin Analytics, Call Management, Call Recording, Customer Experience (CX), Data Analysis, Support, Uncategorised
May 20, 2020

How the Channel are Solving Challenges in Healthcare in the Age of COVID-19

“The entire healthcare sector is clearly facing challenges the scale and nature of which have never been seen before”, says Simon Whatley, Director of Sales Operations at Tollring. “This means that now, more than ever, the channel has a role to play in making it easy and affordable to roll out solutions that make resource…

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