Tag: Contact Centre Analytics

Call Analytics and the Customer Experience Go Hand-in-Hand, Adding Value to Resellers and Their Customers

  Understanding the ‘customer experience’ is increasingly seen as the key to competitive advantage.  Creating a good customer experience is all about knowing what the customer wants and how the customer wants to obtain it.Although there are now many channels through which customers can engage with a business, the telephone remains the preferred method for…

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Tollring Launches iCall Suite 2016 at BroadSoft Connections to Drive Customer Retention 

Tollring to launch their latest version of iCall Suite at BroadSoft annual Connections event being held in San Antonio, Texas on 13th to 15th November 2016. BroadSoft partners and their customers can now leverage new features, modules and enhancements in the latest release of iCall Suite, which will in turn drive new opportunity, add value…

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Contact Centre Analytics Alongside Business Call Analytics Delivers a Holistic View

​Tollring delivers contact centre (CC) analytics alongside business call analytics to provide a holistic view of the business environment. ​Over the last few years, Tollring has been working with technology partners such as Mitel, BroadSoft, Ericsson-LG and Samsung who want to deliver a richer CC solution. These companies are embedding our analytics into their systems…

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