Carl Boraman – Commercial Director Hybrid Cloud is incredibly important since it enables companies to transition into the cloud. As a disruptive rather than destructive technology, it allows organisations to experiment and to build cloud services on to their existing services. This is particularly important for larger private and public sector organisations with extensive data…
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Tollring is delighted to be announced finalist in the category Most Innovative SMB Product of the Year at the UK Cloud Awards 2016.Tollring entered iCall Suite, their fully integrated cloud call analytics and recording solution, and is looking forward to the awards ceremony on April 12th. View the UK Cloud Awards 2016 shortlist online:http://www.ukcloudawards.co.uk/2016-shortlist
Read MoreTollring has enhanced its iCall Suite cloud call analytics and recording solution to include fraud detection alarming. The iCS Fraud module has been introduced to combat call fraud, enforce company policy and meet customer service levels by detecting variance in call activity as soon as it happens.The award winning iCall Suite now enables service providers…
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Oli Barker, Head of IP and UC at BT Wholesale and Tony Martino, MD of Tollring at the recent BT Wholesale Hosted Centrex Forum at Twickenham. BT has awarded a 3 year contract to Tollring to provide its call analytics products on the Wholesale Hosted Centrex (WHC) platform. The award-winning iCall Suite solution from Tollring…
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The advent of call recording via the cloud gives customers all the benefits of cloud-based systems whilst enabling the channel to deliver high quality services with increased revenues opportunities from storage and bandwidth. The Old Approach Up until recently, service providers had been building their own call recording services but soon found that delivering reliable…
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One of the most common benefits of cloud-based call management applications is their accessibility on any device at any time. More important than this, is the accessibility of the right information at the right time. This may be via at-a-glance dashboards, text messages or email alerts, for example. Expectations of business analytics applications run high…
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