Tag: Cloud

What is on the horizon for resellers selling call management in the cloud

Increasing demand for call management for hosted telephony There is increasing market demand for call management applications for hosted/cloud telephony that are easy to deploy and offer the same level of analytics and overall functionality as on premise solutions.  There is also big demand for call management apps on mobile devices. We are also seeing…

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2015 Call Recording Trends

The demand for call recording continues to grow amongst SMEs.  Not only has the cost reduced, but more and more businesses recognise value far beyond the regulatory protection call recording provides, as they discover that the mining of these calls reveals invaluable customer insight.  Monitoring call quality and staff performance, resolving “who said what” disputes,…

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Tollring partners with OrecX to deliver hosted call recording, fully integrated with iCS online

Contact teams can now access a single interface for VoIP call analytics and call recording. Tollring is pleased to announce their partnership with OrecX to deliver call recording playback and analytics within the iCS online application.  OrecX provides contact centres and business VoIP providers with fully-featured, reliable and easy-to-use call recording software that installs remotely…

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Channel Trends for 2015

By Tony Martino, Managing Director, Tollring The impact of the Cloud Traditionally, technology contracts involved hardware, software, services, integration and education.  When the customer signed a contract they agreed to take on the cost and complexity associated with the capabilities of the deal, thus taking all the risk.  The return on investment was expected to…

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Tollring selects SIPHON Networks as distribution partner

SIPHON partners Tollring to enable Hosted Telephony Service Providers and Telecoms Resellers to deliver cutting edge telecoms data analytics & visualisation.   SIPHON Networks Ltd (SIPHON), a leading UC technology and services company, and Tollring, a leading provider of telecoms data analytics and visualisation solutions, today announced a distribution agreement for Europe. icall suite (iCS)…

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iCall Suite

Tollring Launches iCall Suite Online at Convergence Summit

Fully integrated call management delivered via the cloud on any device.Tollring is showcasing the new icall suite (iCS online) at Convergence Summit South this year.  iCS online delivers fully integrated call management that is accessible from any computer or mobile device. Tollring is proud to bring to market fully browser-based multi-tenant call management, making live…

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