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adminin Analytics, Call Management, Call Recording, Cloud, Customer Experience (CX), Data Analysis, iCall Suite, Service Providers, Unified Communications

January 15, 2019

Contact Centre Trends in 2019

The most significant trends within the contact centre and customer service space today are the rise of omnichannel and the need to manage and analyse customer interactions across the whole business, which are both critical in delivering a high level of customer experience. Whilst a contact centre may be the best way to handle…

adminin Call Recording, Company News, Cyber Security, Finance Sector, Fraud & Credit Management

March 27, 2018

Channel Opportunities Within the Finance Sector

The finance sector is a highly competitive global marketplace. It is also one of the most heavily regulated with organisations under constant scrutiny to adhere to continued governance such as PCI compliance, Dodd-Frank Act compliance, MIFID II Compliance, and GDPR compliance. Cyber Security is a top priority as organisations strive to prevent cyber-threats, hackers and…