Tag: Call Reporting

Tollring announces channel strategy for Analytics 365 app for Microsoft Teams

Uxbridge, UK – 1st December 2022: Tollring announces its channel strategy for Analytics 365, a native app for Microsoft Teams that delivers collaboration, wellbeing and customer engagement analytics. Tollring has introduced a Certified programme to give partners assistance in becoming product specialists and provide guidance on maximising returns on Microsoft Teams, backed by a comprehensive…

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Why call analytics solutions are crucial in the changing work landscape

Gavin Jones, Channel Director at BT Wholesale and Tony Martino, CEO at Tollring, have teamed up to share the opportunity of call analytics solutions with the channel and provide an overview of how the two companies are working together to support their channel partners. How and where we work is changing. The past year has…

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All Change: Customer Expectations for Call Centres in a Hybrid Working World

Tollring’s Global Head of Sales, Andy Bannister, reflects on new dynamics in the call centre industry. Meeting expectations in times of change Customers expect their interactions with a businesses’ call and contact centre to be seamless regardless of whether it’s a large multinational or a mid-sized or smaller enterprise. Outside of the big traditional contact…

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Tollring celebrates double certification for ISO 9001 and 27001

Uxbridge, UK – 15th December 2020: Tollring, leaders in call analytics and call recording solutions, has been successful in renewing its ISO 9001 and ISO 27001 certifications.  These internationally recognised qualifications demonstrate Tollring’s commitment to delivering the highest levels of technical capability, outstanding support, and information security management.  In becoming ISO 9001 certified, Tollring has committed to quality across the business and for its customers. This involves defining quality-related responsibilities across every department and ensuring that customer’s quality requirements…

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Tollring Enhances Telemedicine for Patients with Call Recording

Uxbridge, UK – 19 November 2020: CallConnect GP, the intelligent telephone answering system from Tollring in partnership with Metier Integration Services, has launched its integration with iCall Suite cloud call recording. The integration enables healthcare professionals to seamlessly record calls, to adhere to compliance and access call recordings from within patients’ records on their clinical system.    CallConnect GP (formerly Patient Connect) provides a valuable link between the clinical system and an existing telephone system, integrating telephone and computer capability to free up valuable resources and save time and money whilst reducing the risk of human error. iCall Suite call…

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