Tag: Call Analytics

HomeCall Analytics
 James Sharrattin Analytics, call analytics, Call Management, Call Recording, Microsoft Teams, Service Providers, Support, teams phone
April 11, 2025

Horizon Telecom Enhances Microsoft Teams Offering with Tollring’s Analytics 365 Suite

We’re excited to announce our latest partnership with Horizon Telecom, a leading next-generation telecom-as-a-service provider. Horizon Telecom has chosen to integrate our Analytics 365 Call Analytics and Call Recording with Conversation Analytics into its Microsoft Teams services. This enables Horizon Telecom to offer its customers enhanced visibility and control over their telephony solutions, further strengthening…

Read More
 James Sharrattin call analytics, Call Management, Call Recording, Microsoft Teams, Service Providers, teams phone, Third-Party Vendors
March 11, 2025

Adding Value with Microsoft: Opportunities and Best Practices for Resellers and MSPs

Big Opportunities for Resellers and MSPs Around Microsoft Products The big opportunities for resellers and MSPs around Microsoft products lie in adding value and differentiating their overall offering. Adding value to Microsoft Teams with Teams Phone and applications such as call analytics, recording, and voice analytics enables customers to enhance productivity and efficiency and maximise…

Read More
 Anne Woollettin Analytics, Artificial Intelligence (AI), call analytics, Customer Experience (CX), Data Analysis, SME, Unified Communications
January 21, 2025

Working with AI: Enhancing Efficiency and Driving Strategic Advantage in the Channel

Key Areas of AI Utilization Within the Channel Many in the channel are already using AI tools like Chat GPT and Microsoft’s Copilot to increase efficiency. However, in many cases, it has been an individual’s choice to use AI to improve their own personal productivity. The next stage is for the use of AI to…

Read More
 Anne Woollettin Analytics, Artificial Intelligence (AI), call analytics, Call Management, Call Recording, Customer Experience (CX), iCall Suite, Microsoft Teams, Service Providers, Uncategorised, Unified Communications
December 18, 2024

Overcoming Challenges and Embracing Opportunities in the Channel

The Biggest Challenges Facing Sellers in the Channel In today’s crowded market, resellers often struggle to differentiate themselves, both in terms of their technology offerings and their approach to sales. This competitive environment frequently results in a race to the bottom, as resellers feel compelled to compete on price rather than on the value they…

Read More
 James Sharrattin Analytics, Artificial Intelligence (AI), call analytics, Call Recording, Cloud, Customer Experience (CX), Microsoft Teams, Service Providers, teams phone, Third-Party Vendors, Uncategorised, Unified Communications
December 13, 2024

Tollring’s Analytics 365 on PingCo’s TCAP Platform Boosts CX for Teams 

Following the partnership announcement earlier this year, PingCo and Tollring are excited to introduce the integration of Tollring’s Analytics 365 Call Analytics service within PingCo’s TCAP Service Hub. This integration allows customers to easily self-provision Analytics 365 Call Analytics directly through TCAP in just minutes, bringing enhanced analytics capabilities seamlessly into the Microsoft Teams ecosystem….

Read More
 James Sharrattin Analytics, Artificial Intelligence (AI), call analytics, Cloud, Customer Experience (CX), SME, Uncategorised, Unified Communications
December 3, 2024

AI in 2025: A Transformative Shift Toward Practical Business Value

Historically, AI and technologies such as comprehensive call analytics were reserved for large enterprises due to the high costs, but this will shift during 2025. With decreasing costs of AI technology for vendors such as ourselves, together with more straightforward, off-the-shelf solutions, all sizes of business will be able adopt the technology without significant cost…

Read More
1 2 3 4 … 23