Uxbridge UK – 2nd December 2021: Tollring has enhanced its product management and partner marketing programmes with two new appointments. Ian Bevington moves on from Oak Innovation and Mitel to become Tollring’s new Product Marketing Manager, and Richard Jones has taken the role of Product Manager, having spent over 20 years at Apple reseller Jigsaw24….
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Tollring’s Global Head of Sales, Andy Bannister, reflects on new dynamics in the call centre industry. Meeting expectations in times of change Customers expect their interactions with a businesses’ call and contact centre to be seamless regardless of whether it’s a large multinational or a mid-sized or smaller enterprise. Outside of the big traditional contact…
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New version focuses on customer experience, delivering in-depth call journey insights, sentiment analysis and live call management for team productivity Uxbridge, UK – 28th September 2021: Tollring has released a major upgrade to its iCall Suite cloud call reporting solution, giving customer-facing teams the ability to improve their customer call journeys, to drive better decision-making…
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Uxbridge, UK Uxbridge, UK – 9th September 2021: The two standards demonstrate to its employees, partners, end users and the whole telecoms channel how Tollring maintains the highest quality and security standards across its organisation. The awards also reinforce Tollring’s commitment to delivering the best possible customer experience. Hilary Oliver, Chief Marketing and Experience Officer…
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31st August 2021 – Melbourne, Australia: Following on from the ACMA’s registration of the Reducing Scam Calls Code in December last year, Tollring debuts its new Scam Protect solution. One of the first telcos to adopt Tollring’s new service across its entire network is Vocus, Australia’s specialist fibre and network solutions provider. According to ACCC…
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A Key Priority for Business During this challenging year with data and analytics now accessible to all sizes of business, we’ve seen a considerable uptake in our services. This growth clearly shows the thirst that businesses have for analytics and insights. We now have over 30,000 customers globally, up 15% since 2020. The endpoints we…
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