Why should partners be investing in the Teams ecosystem? There are now nearly 300 million users dependent on Microsoft Teams – and the channel opportunity is to add value. There are many third-party applications and the channel should do their research to identify the apps most relevant to their target audience and the ones that…
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Data analytics empowers personalisation of information, to enable the right people to be informed in the right way, at the right time. For analytics to be valuable, access needs to be seamless, easy and fully integrated with the technology ecosystem users already know and use. Data and statistics are old news – almost a ‘given’…
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Melbourne, Australia – 7 April 2022: Access4, the leader in SaaS Unified Communication solutions for managed service providers (MSP), has strengthened its SASBOSS provisioning and management platform with the latest iCall Suite call analytics powered by Tollring. Access4’s SASBOSS platform eliminates the huge operational and strategic costs of implementing carrier grade unified communications, giving MSPs…
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Organisations are currently experimenting with their hybrid working arrangements, trying to discover the set-up that suits them best. Managers are looking for ways to both guide and trust their people who are split between home and office. And the workers are trying to adapt to new strategies of hot desking and planning commutes whilst showing…
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Differentiation is key if businesses are to compete effectively, and as global communities and marketplaces become the norm, companies are turning to customer experience in order to achieve that. However, how can businesses improve customer experience? What do they need to be able to understand and measure the experience they are providing? In truth it…
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In 2022, we’re going to see focus remain on how to effectively support staff throughout the shift to hybrid working. Alongside this, we know that a number of regulatory changes will see responsibility for minimising scam calling fall to service providers. These two dynamics will be key for the telecoms and UCaaS channel in the…
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