The demand for call recording continues to grow amongst SMEs. Not only has the cost reduced, but more and more businesses recognise value far beyond the regulatory protection call recording provides, as they discover that the mining of these calls reveals invaluable customer insight. Monitoring call quality and staff performance, resolving “who said what” disputes,…
Read More
Award-winning BroadSoft app iCS insight delivers powerful call data visualisation accessible from any device. iCS insight has been recognised by BroadSoft as an innovative application that extends the power of BroadSoft’s unified communications services. The app delivers cutting edge telecommunications data analytics & visualisation to enhance business productivity. The BroadSoft Xtended Incubator Program is a…
Read MoreBy Tony Martino, Managing Director, Tollring The impact of the Cloud Traditionally, technology contracts involved hardware, software, services, integration and education. When the customer signed a contract they agreed to take on the cost and complexity associated with the capabilities of the deal, thus taking all the risk. The return on investment was expected to…
Read More
iCS insight delivers powerful call data visualisation via predefined dashboards and wallboards, accessible from mobile devices. Tollring is showcasing the new iCS insight marketplace app at BroadSoft Connections. The app delivers cutting edge telecoms data analytics & visualisation to enhance business productivity.Tollring insight seamlessly integrates with the BroadWorks CDR Call Accounting feed to enable customer-facing…
Read MoreSIPHON partners Tollring to enable Hosted Telephony Service Providers and Telecoms Resellers to deliver cutting edge telecoms data analytics & visualisation. SIPHON Networks Ltd (SIPHON), a leading UC technology and services company, and Tollring, a leading provider of telecoms data analytics and visualisation solutions, today announced a distribution agreement for Europe. icall suite (iCS)…
Read More
Tollring selected as call reporting and analytics partner for Daisy Wholesale’s HVX offering Daisy Wholesale has collaborated with Tollring to enhance its Hosted Voice Exchange (HVX) offering with cutting-edge telecoms data analytics and visualisation to enhance business productivity.Tollring is providing white-labelled call reporting that seamlessly integrates with the HVX cloud telephony platform, to enable customer-facing…
Read More