Tag: BroadSoft

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 adminin Analytics, Company News, Fraud & Credit Management, iCall Suite, Service Providers, Unified Communications
April 29, 2021

Got the “Swivel Chair” Blues? Tollring teams with Park Bench Solutions in powerful co-development partnership to optimize Service Providers leveraging Cisco BroadWorks

Tampa, FL (USA) – April 29th, 2021: Global software developers Tollring and Park Bench Solutions have signed an exciting, new co-development partnership. Park Bench, based in Tampa Florida, serves over five million Cisco BroadWorks VoIP subscribers around the world via its award-winning odin productivity platform, delivering full self-service management, simple “no code” app integrations, full…

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BroadSoft Connections
 adminin Analytics, Call Management, Call Recording, Customer Experience (CX), Fraud & Credit Management, iCall Suite, Support
October 16, 2018

Tollring Enhances its Analytics Suite to Deliver Significant Revenue Opportunity to BroadSoft Partners

  Tollring, the software developer behind the market leading communications analytics, call recording and anti-fraud product iCall Suite, has chosen BroadSoft Connections 2018 as the launch event for new features designed to add demonstrable value to BroadSoft partner propositions. Version 3.7 includes speech analytics, business performance reporting and dashboards based on SLAs and enhanced customer…

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 adminin Company News, iCall Suite, iCall Suite Cloud
October 20, 2017

Tollring Continues to Strengthen BroadSoft Service Provider Propositions

Tollring will unveil the latest iCall Suite (version 3.5) feature enhancements on Booth 28 at BroadSoft Connections in Phoenix, Arizona on 22nd to 25th October 2017, including improved API framework support and extensive language support.  Tollring will also showcase the latest release of its proven cutting edge fraud and credit management capability with its unique…

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 adminin Analytics, Call Recording, Company News, Fraud & Credit Management, iCall Suite, iCall Suite Cloud
September 29, 2016

Tollring launches iCall Suite 2016 for improved customer management 

Tollring launches iCall Suite 2016, a fully integrated multi-tenant call analytics and call recording service for powerful data visualisation and fraud detection.  Organisations can monitor business-critical call metrics by accessing real-time reports, intuitive dashboards, visual wallboards and call recordings via live tiles that are optimised for mobile devices. Channel partners such as BT, Mitel and…

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 adminin Analytics, Company News, iCall Suite, iCall Suite Cloud, iCall Suite Desktop
April 13, 2016

Contact Centre Analytics Alongside Business Call Analytics Delivers a Holistic View

​Tollring delivers contact centre (CC) analytics alongside business call analytics to provide a holistic view of the business environment. ​Over the last few years, Tollring has been working with technology partners such as Mitel, BroadSoft, Ericsson-LG and Samsung who want to deliver a richer CC solution. These companies are embedding our analytics into their systems…

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 adminin Analytics, Company News, iCall Suite, iCall Suite Cloud
February 29, 2016

Tollring wins contract with BT to provide cloud based iCall Suite analytics on the Wholesale Hosted Centrex platform

Oli Barker, Head of IP and UC at BT Wholesale and Tony Martino, MD of Tollring at the recent BT Wholesale Hosted Centrex Forum at Twickenham. BT has awarded a 3 year contract to Tollring to provide its call analytics products on the Wholesale Hosted Centrex (WHC) platform. The award-winning iCall Suite solution from Tollring…

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