Carl Boraman, Commercial Director at Tollring looks at how the latest billing services need to offer a high level of management information. The nature of billing services has changed with the growth of apps and managed services. Enterprise customers are looking to be billed for services in a clear and accurate way so that they…
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Today call management applications are deployed either as on-premise, hybrid or cloud solutions. From June, Tollring is launching the latest iteration of iCall Suite call analytics and recording as one single solution deployed in the cloud, as a hybrid model or on-premise, accessible on any device. This will cover all of our channel needs as…
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100% focus on tier one channel partners enables Tollring to understand the needs of individual channels and their portfolios, and to tailor the iCall Suite proposition to their particular requirements – at a level that would not be possible if the product was delivered to both direct and indirect customers.Although the elimination of channel conflict…
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One of the most common benefits of cloud-based call management applications is their accessibility on any device at any time. More important than this, is the accessibility of the right information at the right time. This may be via at-a-glance dashboards, text messages or email alerts, for example. Expectations of business analytics applications run high…
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