Tollring Support Help

Support Portal Help

Please be aware that you need an account for access to support.

  • Please quote your account number and ticket reference every time you liaise with our support team.
  • Please be aware that the email address will no longer be monitored for new support enquiries. Instead, you will need to log on to the support website and create a request.
  • Please keep your profile up to date in the support login area.

If you already have an account set up but do not know your password, please visit your new login page (found via the graphical icons on and click ‘forgot password’.

Frequently Asked Questions

When I register, do I use my personal email or a group email address?

We would recommend that you register with your own email address.

If you register with a group email address, everyone will need to use the same login / password. If you register with your personal email you will have your own login details and you will just see those tickets you are dealing with.

Every organisation is able to nominate managers that can see all tickets – if this is you, you can specify that you are a manager when you register for an account login.

I do not know my desktop install key – can I still register?

If you are an end customer / user of the software, please contact the reseller that provided you with the software (if applicable).

If you are a reseller, you should be able to register without this information.

Please contact us with any questions or issues at

How can I recognise which application on the support landing page is the one I am using?

Where do I log in to the new portal?

How do I find the login screen for my new support portal?

Please click on the graphical icon which shows the application you wish to log a support ticket for: 

support portal ic360

Login access to iC360 is via a URL in a web browser.

Application colours and logo may vary depending on brand but there is always a menu on the left and analytics are displayed in the main screen.

Key applications include Telecoms Expense Management and Mobile Expense Management.

support icall suite cloud

Login access to iCall Suite (Cloud) is via a URL in a web browser.

Application colours, modules and logo may vary depending on brand.

The application can be recognised by its grey navigational menu bar which is always displayed at the top of the screen.

support icall suite desktop

Login access to iCall Suite (Desktop) is via a desktop application.

​​The application can be recognised by its folder-structure menu in the left-hand panel.

I still don’t recognise which application is the one I’m using – What should I do?

Please email and we will help you.

I have an account but do not know my password

Please go to the login page of your support portal then click on the ‘forgot password’ link to reset your password.

How can I see all support tickets that have been logged for my organisation?

Please ask the registrations team ( to register you as a Manager. You will then be able to view all tickets logged by anyone in your organisation.

Can I access my unresolved tickets on the old ticketing system?

  • The old portal is still active but purely for the purpose of closing old tickets. It can be reached at
  • It is not possible to create any more tickets on this old portal and anyone emailing a new enquiry will receive instructions to go to the new site.
  • We are still processing emails to to update old tickets so please respond as normal.