When I register, do I use my personal email or a group email address?
We would recommend that you register with your own email address.
If you register with a group email address, everyone will need to use the same login / password. If you register with your personal email you will have your own login details and you will just see those tickets you are dealing with.
Every organisation is able to nominate managers that can see all tickets – if this is you, you can specify that you are a manager when you register for an account login.
I do not know my desktop install key – can I still register?
If you are an end customer / user of the software, please contact the reseller that provided you with the software (if applicable).
If you are a reseller, you should be able to register without this information.
Please contact us with any questions or issues at email@example.com.