Our support process has recently been improved

New tickets must be logged on the new support portal (old tickets are accessed via a different link shared by email).

If you have any questions please contact our Partner Support team partnersupport @tollring.com or for further information please scroll to the bottom of this page.

COVID-19 Update

In light of the current COVID-19 situation, we want to reassure you that Tollring has robust measures in place to support you and your partners during this period of uncertainty.

Our business continuity action plan has been put in place to ensure that key resources are available to maintain continuity of service in order to meet our service levels and committed deliveries. Our main focus is of course the health and well-being of our colleagues and the  ability to deliver our services to our partners and customers during this difficult period. We will prioritise BAU operations over new version releases or model deployments but intend to operate business as usual across all areas.

24×7 support will continue to be fully functional with our primary method of contact being via the online ticketing portal https://tollring.com/supportportal. We recommend that you check you are able to access the ticketing system if you have not done so recently.

If for any reason the situation changes, we will communicate any impact that this may have on our partners and customers immediately. If you have any concerns please contact your account manager or partnersupport @tollring.com.

 

Please choose which product you wish to log a support ticket for:

Telecoms Management Suite

Branded iC360 or your own brand

Cloud Call Analytics, Call Recording & Fraud Management

Branded iCall Suite or your own brand

Desktop Call Analytics & Call Recording

Desktop app installed on-premise

support portal ic360
support icall suite cloud
support icall suite desktop

Login access to iC360 is via a URL in a web browser. Application colours and logo may vary depending on brand but there is always a menu on the left and analytics are displayed in the main screen.
Key applications include Telecoms Expense Management and Mobile Expense Management.

Login access to iCall Suite (Cloud) is via a URL in a web browser. Application colours, modules and logo may vary depending on brand. The application can be recognised by its grey navigational menu bar which is always displayed at the top of the screen.

Login access to iCall Suite (Desktop) is via a desktop application.  The application can be recognised by its folder-structure menu in the left-hand panel.

Once you have an account set up for your new support portal, please bookmark the login page – you do not need to access via this page again.

If you know that you already have an account set up but do not know your password, please visit the login page (using the icons above) and click ‘forgot password’ to reset your password.