In light of the current COVID-19 situation, we want to reassure you that Tollring has robust measures in place to support you and your partners during this period of uncertainty.
Our business continuity action plan has been put in place to ensure that key resources are available to maintain continuity of service in order to meet our service levels and committed deliveries. Our main focus is of course the health and well-being of our colleagues and the ability to deliver our services to our partners and customers during this difficult period. We will prioritise BAU operations over new version releases or model deployments but intend to operate business as usual across all areas.
24×7 support will continue to be fully functional with our primary method of contact being via the online ticketing portal https://tollring.com/supportportal. We recommend that you check you are able to access the ticketing system if you have not done so recently.
If for any reason the situation changes, we will communicate any impact that this may have on our partners and customers immediately. If you have any concerns please contact your account manager or partnersupport @tollring.com.