Are you Serious About your Microsoft Teams Strategy?
A Unique Solution
Analytics 365 is the only solution that delivers AI-powered Recording, Call and Collaboration Analytics together.
With real-time and historical insights delivered simultaneously, it makes it easy for your customers to identify new ways to improve productivity, customer experience and business performance.
Seamless Deployment and Administration
Analytics 365 offers a seamless deployment experience, delivered directly via Microsoft’s marketplaces and synchronised with your customer’s estate via Active Directory integration.
Each product in the suite is delivered independently to provide you with flexibility to build your perfect proposition whilst ensuring a consistent brand and user experience across the board.
Boost Your Proposition to Drive Revenue to New Heights
Analytics 365 is adding game-changing value to service providers’ Direct Connect, Operator Connect and Teams Phone Mobile propositions.
You will not only make your portfolio more competitive and differentiate, but increase your annual recurring revenue and average revenue per user.
A Springboard for Growth
Analytics 365 is designed to help service providers and MSPs to meet current market demands and expectations for insights that transform customer experiences and boost productivity.
The significant benefit of flexibility to choose only the products you need from the suite allows to tailor solutions to specific needs.
Always Secure and Private
Analytics 365 ensures that your data – and that of your customers – remains protected and can facilitate compliance with regulatory requirements.
By allowing you to select the region for data storage, and enabling portal access controls per individual user, we help maintain the integrity and confidentiality of your customers’ information.
Additional security measures include multi-factor authentication for portal access, tailored admin permissions, and detailed audit logs to track user activities, enhancing both privacy and compliance.
Your First Choice for Microsoft Teams Analytics
Call Analytics
Recording with Conversation Analytics
Collaboration Analytics
Gain valuable insight into inbound and outbound customer communications. Drive team performance, understand your customers and manage service levels to maximise revenue and improve customer experience.
Voice recording and conversation analysis for Microsoft Teams phone calls and meetings. Understand who said what to inform training, aid dispute resolution and facilitate compliance. Visualize overall performance trends using dashboard views and reports to drive customer experience.
Report on collaboration and calling activity in Microsoft Teams. View and share analytics in visual dashboards to support your team working productively and efficiently – wherever they are.