Better Collaboration Starts Here
Analytics 365 provides insight into how your people work together on Microsoft Teams. Optimise workflows, understand your customer engagement, and promote staff wellbeing and motivation via metrics like sentiment, out of hours working and activity summaries.
Elevate Customer Engagement
iCall Suite for Microsoft Teams Phone provides a comprehensive view of how your customer-facing teams are performing. Detailed reporting and intuitive dashboards help you to visualise and measure key metrics such as grade of service, percentage calls answered, missed calls and caller tolerance in queues.