Discover Call and Collaboration Analytics for Microsoft Teams
Work Smarter, Drive Customer Experience

Build a High Performing Team
If you rely on Microsoft Teams for customer service or team collaboration, our analytics solutions should be an essential part of your toolkit.

Better Collaboration Starts Here
Analytics 365 provides insight into how your people work together on Microsoft Teams. Optimise workflows, understand your customer engagement, and promote staff wellbeing and motivation via metrics like sentiment, out of hours working and activity summaries.

Elevate Customer Engagement
iCall Suite for Microsoft Teams Phone provides a comprehensive view of how your customer-facing teams are performing. Detailed reporting and intuitive dashboards help you to visualise and measure key metrics such as grade of service, percentage calls answered, missed calls and caller tolerance in queues.