Results: compliance
Future of Telephony
How will the upcoming copper switch off change the telephony landscape in the UK? Like the pandemic, the switch off is going to change the telecom landscape significantly. It will be another catalyst to introduce some fantastic new services that are only available in the cloud, and it will generate another shift of momentum. The…
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Adapting Channels: Navigating Diverse Platforms and AI Impact for End Customers
Shifting Dynamics in the Channel Ecosystem Although there is an increasing number of end customers transitioning to Microsoft Teams for all of their phone calling capability, many are simply adding it to parts of their business and continuing to use their existing Mitel, BroadWorks or other systems. Consequently, the channel must become incredibly flexible and...Read More
Tollring Empowers Mitel Customers with New Call Recording Insights
Uxbridge, UK – 5 January 2023: Tollring launches new cloud call recording and evaluation in iCall Suite Business Analytics for Mitel MiVoice Business, to improve customer experience and support compliance. Uniquely integrating call analytics with call recording, iCall Suite Business Analytics takes customer experience to a new level. This powerful combination offers predictive intelligence based...Read More
The building blocks for the strongest channel partnerships
A question of trust Building trust is key to developing successful partnerships – across all areas of your business. Trust provides the foundation for the relationship, and can be built in many ways, such as through credibility, customer references, assured data protection, ISO compliance, responsive employees with positive attitudes, or commitment to ethical practices. When…
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The evolution of business communication analytics
Data analytics empowers personalisation of information, to enable the right people to be informed in the right way, at the right time. For analytics to be valuable, access needs to be seamless, easy and fully integrated with the technology ecosystem users already know and use. Data and statistics are old news – almost a ‘given’…
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